Menu displaying "Page cannot be displayed" in plac

Don · Post by **Don** » Fri Jun 18, 2004 5:15 pm

Hi all!!

I have searched through the forums to try to find a problem that mimics this one, but I have been unsuccessful in locating one and in the event that I did miss that thread, I apologize for the re post.

The problem:
A client will be cruising through the menu and clicking on one of the main menus, the sub menu appears but in place of where there should be some more menu options, a message saying the best IE error : "The Page Cannot Be Displayed."

I am unable to give a URL because the system cannot be accessed by the public. So that you may see the problem, I have a couple screen shots of the problem.

http://www.paradigmsol.com/images/Menu_error1.jpg
http://www.paradigmsol.com/images/Menu_error2.jpg

I am unable to recreate this problem on my own. The client has been to many different computers, on the usual M$ OS's (98,2k,NT,XP), and the problem does not seem to be specific to any one OS or any machines.

The problem happened recently on a brand new machine that had been set up as a test machine.
All updates/patches had been applied to that machine.

I am stumped :/

Any help would be appreciated.

Thank you!!

Maz · Post by **Maz** » Fri Jun 18, 2004 5:26 pm

It would help to see if there is an error in your menu-data, like duplicate menu names an incorrect path, or a replicated coding error, although it might be you need to step back a version, what version are you using?

maz

Post by **Andy** » Fri Jun 18, 2004 5:41 pm

Which browser are you having trouble with?

Also, are you trying to access pages through https or just http?

Cheers
Andy

Post by **John** » Fri Jun 18, 2004 8:20 pm

It also looks similar to a 404 error page.

Exactly what version of the menu are you running?
Please post your _data file here. Make sure you use the code tags on the post page.

Don · Post by **Don** » Mon Jun 21, 2004 7:59 pm

Maz/John: The menu is version 5.0
Andy: IE browser is what is used at all locations. It is used via https.

When the problem is present, the client can"wiggle" the mouse around the screen and the menu repopulates itself with the items that should be there.

Also, when the menu cannot be displayed, the client can also go and click in the menu where the button should be and it takes them to the right URL.

Code: Select all

<SCRIPT language=JavaScript >
_menuCloseDelay=500           // The time delay for menus to remain visible on mouse out
_menuOpenDelay=150            // The time delay before menus open on mouse over
_followSpeed=5                // Follow scrolling speed
_followRate=40                // Follow scrolling Rate
_subOffsetTop=10              // Sub menu top offset
_subOffsetLeft=-10            // Sub menu left offset
_scrollAmount=3               // Only needed for Netscape 4.x
_scrollDelay=20               // Only needed for Netcsape 4.x

_menuCloseDelay=500           // The time delay for menus to remain visible on mouse out
_menuOpenDelay=150            // The time delay before menus open on mouse over
_followSpeed=5                // Follow scrolling speed
_followRate=50                // Follow scrolling Rate
_subOffsetTop=0               // Sub menu top offset
_subOffsetLeft=0              // Sub menu left offset
_scrollAmount=3               // Only needed for Netscape 4.x
_scrollDelay=20               // Only needed for Netcsape 4.x



with(menuStyle=new mm_style()){
onbgcolor="#4F8EB6";
oncolor="#ffffff";
offbgcolor="#DCE9F0";
offcolor="#515151";
bordercolor="#296488";
borderstyle="solid";
borderwidth=1;
separatorcolor="#2D729D";
separatorsize="1";
padding=5;
fontsize="75%";
fontstyle="normal";
fontfamily="Verdana, Tahoma, Arial";
pagecolor="black";
pagebgcolor="#82B6D7";
headercolor="#000000";
headerbgcolor="#ffffff";
subimage="../library/images/arrow.gif";
subimagepadding="2";
overfilter="Fade(duration=0.2);Alpha(opacity=90);Shadow(color='#777777', Direction=135, Strength=5)";
outfilter="randomdissolve(duration=0.3)";
}

with(milonic=new menuname("Main Menu"))
	{
	style=menuStyle;
	top=0;
	left=20;
	alwaysvisible=1;
	orientation="horizontal";
	//menuwidth=500;
	itemwidth=80;
	align="center";
	//position="relative";
	
		
			aI("text=Member;showmenu=1;status=;");
			aI("text=Product;showmenu=2;status=;");
			aI("text=Channel;showmenu=3;status=;");
			aI("text=Campaign;showmenu=4;status=;");
			aI("text=Competitor;showmenu=5;status=;");
			aI("text=System;showmenu=6;status=;");
			aI("text=Contact;url=Contact_us.cfm;status=;");
			aI("text=Help;url=Unavailable.cfm;status=;");
			aI("text=Logout;url=Logout.cfm;status=;");
		
	}

		with(milonic=new menuname("1"))
		{
		style=menuStyle;
		margin=5;
	
			aI("text=Member Data Mart;showmenu=1.1;status=;");
			aI("text=Member Service;url=CustomerService.cfm;status=;");
			aI("text=Analysis;showmenu=1.3;status=;");
			aI("text=Reporting;showmenu=1.4;status=;");
			aI("text=Processing;showmenu=1.5;status=;");
			aI("text=About;url=customer_c.cfm;status=;");
		}
		
		with(milonic=new menuname("2"))
		{
		style=menuStyle;
		margin=5;
			aI("text=Product Data Mart;showmenu=2.1;status=;");
			aI("text=Analysis;showmenu=2.2;status=;");
			aI("text=Reporting;showmenu=2.3;status=;");
			aI("text=Processing;url=Unavailable.cfm;status=;");
			aI("text=About;url=category_c.cfm;status=;");
		}
		
		with(milonic=new menuname("3"))
		{
		style=menuStyle;
		margin=5;
			aI("text=Channel Data Mart;showmenu=3.1;status=;");
			aI("text=Analysis;url=Unavailable.cfm;status=;");
			aI("text=Reporting;showmenu=3.3;status=;");
			aI("text=Processing;url=Unavailable.cfm;status=;");
			aI("text=About;url=channel_c.cfm;status=;");
		}
		
		with(milonic=new menuname("4"))
		{
		style=menuStyle;
		margin=5;
			aI("text=Campaign Data Mart;showmenu=4.1;status=;");
			aI("text=Analysis;url=Unavailable.cfm;status=;");
			aI("text=Reporting;showmenu=4.3;status=;");
			aI("text=Processing;showmenu=4.4;status=;");
			aI("text=About;url=campaign_c.cfm;status=;");
		}
		
		with(milonic=new menuname("5"))
		{
		style=menuStyle;
		margin=5;
			aI("text=Competitor Data Mart;showmenu=5.1;status=;");
			aI("text=Analysis;url=Unavailable.cfm;status=;");
			aI("text=Reports;showmenu=5.3;status=;");
			aI("text=About;url=competitor_c.cfm;status=;");
		}
		
		with(milonic=new menuname("6"))
		{
		style=menuStyle;
		margin=5;
			aI("text=Files;showmenu=6.1;status=;");
			aI("text=Change Password;url=UserChangePasswordUpdate.cfm;status=;");
			aI("text=Reports;showmenu=6.3;status=;");
			aI("text=Processing;url=Unavailable.cfm;status=;");
			aI("text=Training;showmenu=6.5;status=;");
			aI("text=About;url=system_c.cfm;status=;");
			aI("text=Last Updated Jun 20 2004;url=index.cfm;target=_top;status=;");
		}	
	
		
		with(milonic=new menuname("1.1"))
		{
		style=menuStyle;
			aI("text=Member Management;url=SegmentBrowse.cfm;status=;");
			aI("text=Prospect Management;url=ProspectBatchBrowse.cfm;status=;");
		}
		
		with(milonic=new menuname("1.3"))
		{
		style=menuStyle;
			aI("text=Demographic Profiles;showmenu=1.3.1;status=;");
			aI("text=Life Time Value;url=Unavailable.cfm;status=;");
			aI("text=PsychoGraphic Profiles;url=Unavailable.cfm;status=;");
			aI("text=Eccographic Profiles;url=CustomerEccographicAnalysisSelection.cfm;status=;");
			aI("text=Satiographic Profiles;url=Unavailable.cfm;status=;");
			aI("text=Quarterly Analysis;url=Unavailable.cfm;status=;");
			aI("text=Continuity Analysis;url=Unavailable.cfm;status=;");
			aI("text=Attrition Analysis;url=Unavailable.cfm;status=;");
			aI("text=Migration Analysis;url=Unavailable.cfm;status=;");
			aI("text=Retention Analysis;url=Unavailable.cfm;status=;");
		}
		
		with(milonic=new menuname("1.4"))
		{
		style=menuStyle;
			aI("text=Top Members;url=CustomerTopCustomersReportSelection.cfm;status=;");
			aI("text=Member Level Report;url=CustomerLevelReportProcess.cfm;status=;");
			aI("text=InActive Members;url=CustomerInactiveCustomersReportProcess.cfm;status=;");
			aI("text=Member Segments;url=Unavailable.cfm;status=;");
			aI("text=Completed Activity;url=CustomerCompletedActivityReport.cfm;status=;");
			aI("text=Forwarded Activity;url=CustomerForwardedActivityReport.cfm?Sel_Type=0;status=;");
			aI("text=My Activity;url=CustomerForwardedActivityReport.cfm?Sel_Type=1;status=;");
			aI("text=Pending Activity;url=CustomerPendingActivityReport.cfm;status=;");
			aI("text=Activity Reporting;url=CustomerActivityReportSelection.cfm;status=;");
			aI("text=Member Cross Sell Report;url=CustomerProductCrossSellReportProcess.cfm;status=;");
		}
		
		with(milonic=new menuname("1.5"))
		{
		style=menuStyle;
			aI("text=Cardholder Pulls;url=Unavailable.cfm;status=;");
			aI("text=Satiographic Pulls;url=Unavailable.cfm;status=;");
			aI("text=Link Households;url=Unavailable.cfm;status=;");
		}
		
		with(milonic=new menuname("2.1"))
		{
		style=menuStyle;
			aI("text=Product Hierarchy;url=CategoryLevelBrowse.cfm?lvl=1;status=;");
			aI("text=Hierarchy Listing;url=CategoryHierarchy.cfm;status=;");
		}
		
		with(milonic=new menuname("2.2"))
		{
		style=menuStyle;
			aI("text=Product Profiles;showmenu=2.2.1;status=;");
		}
		
		with(milonic=new menuname("2.3"))
		{
		style=menuStyle;
			aI("text=Financial Position Report;url=CategoryFinancialReportSelection.cfm?Sel_Report=0;status=;");
			aI("text=Financial Activity Report;url=CategoryFinancialReportSelection.cfm?Sel_Report=1;status=;");
			aI("text=Product Cross Sell;url=ProductCrossSellReportProcess.cfm;status=;");
			aI("text=ProductDist By LOM;url=ProductDistributionByLOMReportProcess.cfm;status=;");
			aI("text=Top Members;url=CategoryTopCustomersReportSelection.cfm;status=;");
			aI("text=Product Penetration Report;url=ProductPenetrationReportProcess.cfm;status=;");
		}
		
		with(milonic=new menuname("3.1"))
		{
		style=menuStyle;
			aI("text=Credit Union Information;url=ChannelLevelBrowse.cfm;status=;");
		}
		
		with(milonic=new menuname("3.3"))
		{
		style=menuStyle;
			aI("text=Top Members;url=ChannelTopCustomersReportSelection.cfm;status=;");
			aI("text=Account Position Report;url=ChannelFinancialReportProcess.cfm?Sel_Report=0;status=;");
			aI("text=Account Activity Report;url=ChannelFinancialReportProcess.cfm?Sel_Report=1;status=;");
			aI("text=Top Product Report;url=CategoryTopProductReportProcess.cfm;status=;");
			aI("text=Member Level Report;url=ChannelCustomerLevelReportProcess.cfm;status=;");
		}
		
		with(milonic=new menuname("4.1"))
		{
		style=menuStyle;
			aI("text=Campaign Information;url=CampaignGroupBrowse.cfm;status=;");
		}
		
		with(milonic=new menuname("4.3"))
		{
		style=menuStyle;
			aI("text=Campaign Redemption;url=CampaignRedemptionReportSelection.cfm;status=;");
		}
		
		with(milonic=new menuname("4.4"))
		{
		style=menuStyle;
			aI("text=Campaign Planning;url=CampaignGroupUpdate.cfm?start=1&sb_searchfld=NAME&sb_searchtxt=&sb_order=NAME&proc=ADD;status=;");
		}
		
		with(milonic=new menuname("5.1"))
		{
		style=menuStyle;
			aI("text=Competitor Management;url=CompetitorBrowse.cfm;status=;");
		}
		
		with(milonic=new menuname("5.3"))
		{
		style=menuStyle;
			aI("text=Competitor Reports;url=CompetitorReportSelection.cfm;status=;");
			aI("text=Certificates Reports;url=CompetitorCDReport.cfm;status=;");
		}
		
		with(milonic=new menuname("6.1"))
		{
		style=menuStyle;
			aI("text=User Management;url=UserBrowse.cfm;status=;");
			aI("text=Category Assignment;url=Category_Level_Assignment.cfm;status=;");
			aI("text=Template Management;url=SystemTemplatesBrowse.cfm;status=;");
			aI("text=Collateral Codes;url=CollateralCodeBrowse.cfm;status=;");
			aI("text=Alerts;url=AlertBrowse.cfm;status=;");
			aI("text=States;url=StatesBrowse.cfm;status=;");
			aI("text=Alert Log Information;url=AlertLogBrowse.cfm;status=;");
			aI("text=User Log Information;url=UserLogBrowse.cfm;status=;");
			aI("text=Table Information;url=ZTableBrowse.cfm;status=;");
			aI("text=Year Information;url=YearsBrowse.cfm;status=;");
			aI("text=Channel Assignment;url=Channel_Level_Assignment.cfm;status=;");
		}
		
		with(milonic=new menuname("6.3"))
		{
		style=menuStyle;
			aI("text=Trailer Report;url=SystemTrailerReportSelection.cfm;status=;");
			aI("text=Security Report;url=SystemSecurityReport.cfm;status=;");
			aI("text=UserLog Report;url=SystemUserLogReportSelection.cfm;status=;");
			aI("text=IP Address Report;url=IPAddress.cfm;status=;");
			aI("text=Report Builder.cfm;url=ReportBuilder.cfm;status=;");
			aI("text=Alert Listing;url=SystemAlertListing.cfm;status=;");
			aI("text=ACC Code List;url=AccCodeList.cfm;status=;");
			aI("text=Collateral Code List;url=CollateralCodeList.cfm;status=;");
		}
		
		with(milonic=new menuname("6.5"))
		{
		style=menuStyle;
			aI("text=Administrator Training;url=SystemAdminGuide.cfm;target=_blank;targetfeatures=width=800 height=550 scrollbars=yes;status=;");
			aI("text=System Training;url=Online_Guide_CUE_Member.htm;target=_blank;targetfeatures=width=800 height=550 scrollbars=yes;status=;");
		}	

		with(milonic=new menuname("1.3.1"))
		{
		style=menuStyle;
			aI("text=Snap Shot;url=CustomerDemographicAnalysisSelection.cfm;status=;");
			aI("text=Executive Summary;url=CustomerDemographicExecutiveAnalysisSelection.cfm;status=;");
			aI("text=Comparative;url=Unavailable.cfm;status=;");
			aI("text=Time Series;url=Unavailable.cfm;status=;");
		}
		
		with(milonic=new menuname("2.2.1"))
		{
		style=menuStyle;
			aI("text=Executive Summary;url=CategoryDemographicExecutiveAnalysisSelection.cfm;status=;");
		}	
	


drawMenus();

</SCRIPT>

Post by **John** » Mon Jun 21, 2004 8:10 pm

Hi Don -

Thanks for the data. We'll be going over it.

Meanwhile, if you are actually running 5.0, you must upgrade. Current is 5.25, and major changes/fixes have been implemented.

Get it at http://milonic.com/.

Maz · Post by **Maz** » Mon Jun 21, 2004 10:31 pm

I believe it requires the blank file, did you add it to your folder?

maz