Search found 6 matches

by earth
Fri Aug 21, 2009 11:23 am
Forum: Help & Support for DHTML Menu Version 5+
Topic: Changing domain on a License
Replies: 9
Views: 8640

Re: Changing domain on a License

This is why you need a valid license for us the change the domain name.

Andy, to correct you. Yes I do have a VALID LICENSE. The license I purchased is below, it DOESN"T expire. Only the email support expires after 1 YEAR as per the license terms. Please read your terms of the license again.

• A ...
by earth
Fri Aug 21, 2009 11:19 am
Forum: Help & Support for DHTML Menu Version 5+
Topic: Changing domain on a License
Replies: 9
Views: 8640

Re: Changing domain on a License

You are totally missing my point. I don't want to download a new version of the menu. I am perfectly happy with the version I have got, and I have a fully paid license, that can be used on the website forever. I just want the domain changed in my control panel, as the website is changing it’s domain ...
by earth
Fri Aug 21, 2009 1:52 am
Forum: Help & Support for DHTML Menu Version 5+
Topic: Changing domain on a License
Replies: 9
Views: 8640

Re: Changing domain on a License



Re: Changing domain on a License

by Andy » Fri Aug 21, 2009 1:41 am
I'm very sorry you feel that way.



So what do you plan to do about it? The current license I have should allow me to change the domain assocated to the website whenever I want, as it is licensed to a website. It does not ...
by earth
Fri Aug 21, 2009 1:50 am
Forum: Help & Support for DHTML Menu Version 5+
Topic: Changing domain on a License
Replies: 9
Views: 8640

Re: Changing domain on a License

Hi there,

If you had contacted us directly with the details of the site/license we could have reviewed the individual case.

-Marty

Yes, I had tried to contact you by logging into your support page, but it wouldn't allow me without me paying for support, which would essentially mean buying a ...
by earth
Thu Aug 20, 2009 12:51 pm
Forum: Help & Support for DHTML Menu Version 5+
Topic: Changing domain on a License
Replies: 9
Views: 8640

Re: Changing domain on a License

Hi,

Unfortunately, changing a domain name on a license is a support issue - therefore you need valid support to do so. Also, you would need to download the new licensed version and without valid downloads it would be pointless changing the license.

Sorry about this but we'd be constantly changing ...
by earth
Thu Aug 20, 2009 10:53 am
Forum: Help & Support for DHTML Menu Version 5+
Topic: Changing domain on a License
Replies: 9
Views: 8640

Changing domain on a License

Hi

I purchased this menu a few years ago, and have purchased and referred several people to it. One of my clients has now changed their domain name, and wants to use the license on other domain, so it won't be used any longer on their old domain. (same website and company, just a different domain ...