Milonic JavaScript Menu

Shown below is thew most recent update from our Customer Assistance/Call Center Manager
"In the last 3 days I have received 10 complaints from customers that they are unable make a selection from out Milonic drop down boxes. In the cases where it was a phone call we have apologized to the customer ...

I do not know about a Firewall, but we have spoken to two different customers that are on AOL 9.0 using Windows XP that can see the Milonic Drop down box but are not able to click it.

We really need to get a resolution to this issue.
Any help would be appreciated.

Does the Milonic menu work with AOL browser?
We have had MULTIPLE cusotmers contact us saying they cannot place an order because the menu is not working while using their AOL browser.

EX:
http://www.figis.com/gifts/offer.asp?offerID=107360