Library not registered

smarin · Post by **smarin** » Thu Sep 02, 2004 2:58 pm

Ok we went live with Milonic (current version) on our web site. http://www.ugaais.com

We are having a problem with a few people not being able to see the menu, for the most part clearing temp cash and cookies and resetting IE defaults have solved the problem.
I do have one person that I have not been able to resolve and here is his error.

Line: 20
Char: 1995
Error: Library not registered
URL: http://www.ugaais.com

Here is his system information.

Windows ME (4.90,build3000)
IE 6.02
Dell dimension 8100
Intel Pentium 4 CPU 1300MHz
Memory 128 MB RAM
DX 9.0b

Windows updates are current and AV is current.

Any direction is much appreciated

Post by **John** » Thu Sep 02, 2004 3:17 pm

Sounds like something is missing from his system library or damaged in the registry. You might try updating to the current v5.44, but I don't think that's it. I don't have ME, so, of course, it works fine for me. Sorry.

kevin3442 · Post by **kevin3442** » Thu Sep 02, 2004 11:51 pm

It sounds like the kind of message you'd get in IE if a menu had an overfilter and/or outfilter defined, but the user's system did not have the library that displays those filters properly installed and registered. As far as I understand it, the visual effects of the filters are produced by DirectX, so perhaps there's a problem withthe DirectX installation on this particular user's machine (or maybe it isn't installed for whatever reason).

You could test this theory by temporarily disabling the overfilter and outfilter (e.g., I notice that your main menu has a Shadow), then see if the prblem goes away for the user in question. Easy way to disable the filters temporarily is to simply comment them out with a // at the beginning of each line in menu_data.js

If the test works, then the user will probably need to reinstall IE and/or DirectX.

Hope that helps,

Kevin