I have purchased several licenses of Milonic and recommend it to my clients. Having said that I sent a support question to support@milonic.com a few days ago and have not had a reply. I've had great response to my questions in the forum and especially want to thank Ruth for her timely reponses and insight. Parts of my questions were answered but not all and need more insight from the core team.
I've looked at the FAQ's and looked for a explaination to better understand the technical support that is available to clients but did not find anything - not saying I looked everywhere.
Should I be expecting a reply or possibly just need to be more patient ?
Can clients send questions via email to support?
Post Sales Support
Re: Post Sales Support
You can send questions directly to Milonic... one of the benefits of buying a license. Normally they're pretty good about getting you a timely response. However, the main players went on vacation last week, which they haven't done for quite a while. I'm sure you'll receive a reply shortly after they return (any day now).blaine wrote:Should I be expecting a reply or possibly just need to be more patient ?
Cheers,
Kevin
Thank you both for your timely replies. I completely understand and must have missed that the core team had taken some well needed R&R.
My support related question was not that important that it can not wait. I've been spoiled by the excellent support and when I did not get a quick reply, I assumed that maybe I had used the wrong channel or miss-understood.
My support related question was not that important that it can not wait. I've been spoiled by the excellent support and when I did not get a quick reply, I assumed that maybe I had used the wrong channel or miss-understood.
Hi Blaine,
Cheers,
Kevin
NP. Is the issue something that you've already posted here? If not, let's give it a whirl. If so, maybe you can point to the thread and we'll take a fresh look.blaine wrote:Thank you both for your timely replies. I completely understand and must have missed that the core team had taken some well needed R&R.
Cheers,
Kevin
Thanks Kevin,
My previous post that Ruth worked on for me was this one: viewtopic.php?t=4974
We have a solution but I was trying to better understand the behaviour of the settings. I don't know why setting menuwidth="100%" outside of the menustyle definition has a different effect then if set in the style config file itself.
Setting menuwidth="100%" this way vs in menuStyle2 will create the menu 100% across the top of the site and the background of the menu scales as I resize the browser. Thats not the effect you get if defined in menuStyle2
Setting itemwidth, align and other appears to have the same effect defined both ways.
Can you explain?
Example site: http://www.portalparts.com/gltest/public_html/index.php
My previous post that Ruth worked on for me was this one: viewtopic.php?t=4974
We have a solution but I was trying to better understand the behaviour of the settings. I don't know why setting menuwidth="100%" outside of the menustyle definition has a different effect then if set in the style config file itself.
Code: Select all
<script>
with(milonic=new menuname("Site Menu")) {
orientation="horizontal";
position="relative";
screenposition="top";
menuwidth="100%";
alwaysvisible=1;style=menuStyle2;
.. add menuitems ....
Setting itemwidth, align and other appears to have the same effect defined both ways.
Can you explain?
Example site: http://www.portalparts.com/gltest/public_html/index.php
Hi John,
The menu_data.php is there else my menu's will not appear
http://www.portalparts.com/gltest/publi ... u_data.php
The menu's in both the header and block are dymically created. I create the JS functions on the fly from mysql via my plugin. The glMenu Menu builder is tightly integrated into the Portal CMS and offers permission based menus as well.
If you login to the demo site you will get admin access to menu admin and you will see the integration of the JS Treemenu as well. It's used to show a TreeMenu of the menu setup. I don't have any issues with the integration of these two JS libraries.
The menu_data.php is there else my menu's will not appear
http://www.portalparts.com/gltest/publi ... u_data.php
The menu's in both the header and block are dymically created. I create the JS functions on the fly from mysql via my plugin. The glMenu Menu builder is tightly integrated into the Portal CMS and offers permission based menus as well.
If you login to the demo site you will get admin access to menu admin and you will see the integration of the JS Treemenu as well. It's used to show a TreeMenu of the menu setup. I don't have any issues with the integration of these two JS libraries.
